Return and Refund policy

Returns

Returns are accepted within 30 days since the purchase date. Customer is responsible for the return shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To initiate your self-serve returns follow these steps

  1. Log in at account.hardem.ca
  2. Select the order you wish to return and choose the item(s).
  3. Provide a reason for the return and submits the request.
  4. After approval, you will need to ship the item back to us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hardem.ca

Damages and issues

While we quality control each product, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.