Shipping policy
Order Processing Time
We will process your order within 1-2 business days after receiving it. Orders placed after 2 PM EST will be processed the following business day.
Free Shipping
We offer free standard shipping on all orders within Canada, US and Mexico. Customers can select premium shipping methods at checkout at extra charge.
For orders requiring special deliver, you should get in touch with us at sales@hardem.ca
Local Delivery
We offer local delivery within a 50 km radius of our Oshawa location. Deliveries are typically completed within 48 business hours.
In-store Pickup
We provide in-store pickup by appointment only for your convenience. Please wait until you receive a confirmation email before arriving at the pickup location during our designated hours.
Courier Shipping Time
Courier standard shipping time typically takes between 2 and 5 business days to deliver within Canada, 5 to 10 business days to the US and 7 to 14 days to Mexico. We primarily use Canada Post for shipping within Canada and Purolator for shipping to the US and Mexico. For shipping in Europe and South America, please visit Hardem.com.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on the Carrier's website.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and either resend your order or issue a full refund.
NOTE
- Business days do not include weekends or holidays.
- Shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays.